Terms & Conditions

1. About Pintar Loom

Pintar Loom is an advisory practice providing AI integration services to organisations in Malaysia. Our registered address is Jalan Stesen Sentral 5, 50470 Kuala Lumpur. References to "we", "us", and "our" in these terms refer to Pintar Loom.

2. Use of This Website

This website is provided for informational purposes. You may access and browse its content for personal or business evaluation without creating an account or registering.

By accessing this website you agree not to:

• Use the site in any way that may damage, disable, or impair its operation
• Attempt to gain unauthorised access to any part of the site or its underlying systems
• Reproduce, redistribute, or republish content from this site without our prior written permission
• Use automated tools to scrape or extract content from this site in bulk
• Transmit any material that is unlawful, harmful, or otherwise objectionable through the site's contact form

We reserve the right to withdraw or alter access to this website at any time and without notice, including for maintenance, updates, or operational reasons.

3. Accuracy of Information

We make reasonable efforts to ensure that information on this website is accurate and current at the time of publication. However, the content is provided for general information only and does not constitute professional advice. Service descriptions, pricing, and timelines described on this website are indicative and subject to confirmation in a formal engagement letter.

We do not accept liability for decisions made on the basis of information on this website without prior consultation with us.

4. Engagement of Services

An engagement with Pintar Loom is formalised through an engagement letter or written agreement signed by both parties. These terms form a general baseline; the engagement letter governs in any area of conflict.

4.1 Scope of Work

Services will be carried out as described in the engagement letter. Any material changes to scope, timeline, or deliverables require written agreement from both parties. We will notify you promptly if we identify factors that may affect the agreed scope during the course of work.

4.2 Client Responsibilities

Effective advisory work depends on the quality of information and access provided. You agree to:

• Provide accurate and reasonably complete information relevant to the engagement
• Make appropriate personnel available for scheduled sessions and checkpoint meetings
• Review and respond to deliverables within agreed timescales
• Notify us promptly of any change in your organisation's circumstances that may affect the engagement

We cannot be held responsible for outcomes that result from incomplete or inaccurate information provided to us.

4.3 Fees and Payment

Fees are as stated in the engagement letter. Unless otherwise agreed:

• Invoices are payable within 14 days of the invoice date
• Fees are stated exclusive of SST, which will be applied where applicable under Malaysian law
• Late payment may result in work being paused until the outstanding amount is settled
• Travel and accommodation costs for on-site work outside the Klang Valley are billed separately at cost

4.4 Cancellation and Rescheduling

We understand that business circumstances change. Where you need to cancel or reschedule a booked session or engagement:

• Notice of seven or more working days — no charge for rescheduling
• Notice of three to six working days — 50% of the session fee is payable
• Notice of fewer than three working days — the full session fee is payable

We will make reasonable efforts to reschedule at a convenient time where possible.

5. Intellectual Property

5.1 Deliverables

Written briefs, documentation, and other deliverables produced specifically for your engagement transfer to you upon full payment of the associated fees. You may use these materials for your internal operations.

5.2 Pintar Loom Materials

Methodologies, frameworks, templates, and other materials that we bring to or develop during an engagement — and which are not specific to your organisation — remain our intellectual property. We grant you a non-exclusive licence to use such materials for the purposes of the engagement, but this does not extend to redistribution, resale, or use in engagements with other providers.

5.3 Website Content

All text, design, and structure on this website is the property of Pintar Loom. Short extracts may be quoted for reference with appropriate attribution. Reproduction of substantial portions, or use of any content for commercial purposes, requires our written permission.

6. Confidentiality

Both parties acknowledge that information shared during an engagement may be commercially sensitive. We will not disclose your confidential business information to third parties without your consent, except where required by law. We ask that you treat any methodologies or internal materials we share with you with the same discretion.

Engagement-specific confidentiality obligations are addressed in more detail in the engagement letter.

7. Limitation of Liability

Pintar Loom provides advisory and integration support services. Our role is to offer structured perspective and practical assistance; decisions regarding implementation, investment, and operations remain with your organisation.

To the extent permitted by Malaysian law, our total liability to you in connection with any engagement shall not exceed the total fees paid by you under that engagement. We are not liable for indirect losses, lost profits, or consequential damages arising from reliance on our work or from the implementation of recommendations.

Nothing in these terms excludes liability for fraud, personal injury caused by our negligence, or any liability that cannot be excluded under applicable law.

8. Third-Party Links

This website may contain links to external websites for reference purposes. We do not endorse or accept responsibility for the content, accuracy, or practices of any linked site. Accessing external links is at your own discretion.

9. Governing Law

These terms are governed by the laws of Malaysia. Any dispute arising under these terms shall be subject to the non-exclusive jurisdiction of the courts of Malaysia. We would ordinarily seek to resolve any dispute through direct discussion before resorting to formal proceedings.

10. Changes to These Terms

We review these terms periodically and may update them. The date shown at the top of this page reflects the most recent revision. Continued use of this website after changes are posted constitutes acknowledgement of the updated terms. Changes do not affect the terms of any engagement already in progress at the date of the revision.

11. Contact

Questions about these terms may be directed to:

• Email: [email protected]
• Phone: +60 3 7841 9526
• Address: Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia